To ensure our customers are completely satisfied with their purchase, Chiropedic is pleased to offer a 30 Day Comfort Guarantee across a selection of mattresses in our range.
Our mattress experts will always do their best to educate our customers on what mattress is most suitable to them based on their needs, however we understand that sleeping on a mattress at home vs laying on one in a showroom can occasionally result in the wrong mattress being selected.
To guarantee we get you sleeping on the right mattress, our customers are entitled to one mattress exchange per eligible product within the 30 Days from the original order delivery date. You simply need to meet the requirements outlined below:
• Customer is required to sleep on the new mattress for a minimum of 14 nights. This is to allow sufficient time for the body to adjust to the new sleeping surface.
• YOU MUST Purchase a Waterproof Mattress Protector in the same transaction as the mattress purchase. Failure to do so will deem the Guarantee Null and Void.
• Any mattress that is damaged, soiled in any way or which has not been cared for as per the manufacturer’s care & maintenance instructions will be exempt from this guarantee.
• Customers will be required to keep the plastic bag with which their Mattress is delivered in as this will be required to be placed on the mattress should you wish to return it. (If you dispose of your bag then one will need to be purchased and collected from your nearest store or shipped which will be at the customers cost. This will also slow the exchange process down)
Process for making a claim:
If you would like to make a 30 Day Comfort Guarantee swap over claim and are within 30 Days of taking Delivery please follow this process:
- Email email@example.com with your invoice number, name, phone number and which mattress from our range you would like to swap to. If you require a mattress bag please advise in this email and we will contact you for payment and shipping details.
- We will contact you within 2 business days to process the swap over and book in a delivery date.
- Once confirmed we will require you to bag the mattress up ready for transport. When packaging the mattress in the plastic bag please seal the open end with sticky tape so it is fully closed.
- On the scheduled date of delivery please have the mattress you want to return ready for pick up, fully packed & sealed in the plastic bag. Our delivery team will pick up the mattress and will inspect it for stains and/or damage through the clear plastic bag before loading it into the truck. If the mattress is deemed to be in an as new condition, they will then accept it and deliver your new mattress.
General Terms and Conditions:
• Customer is entitled to One mattress exchange per eligible product within 30 Days from the day the mattress was delivered/collected.
• Customer is required to sleep on the new mattress for a minimum of 14 nights. This is to allow the body sufficient time to adjust to the new sleeping surface.
• Customer MUST Purchase a Waterproof Mattress Protector in the same transaction as the mattress purchase. Failure to do so will deem the Guarantee Null and Void
• As this is a comfort guarantee, the exchange of mattress is only available for an alternative mattress of the same size.
• If exchanging the mattress to one of greater value than the original purchase, you will be required to pay the difference in price.
• If exchanging the mattress to one of lesser value than the original mattress, you will not be entitled to a refund of the difference in price.
• Any mattress that is damaged or soiled in any way or which has not been cared for as per the manufacturer’s care and maintenance instructions above will be exempt from this guarantee. A waterproof mattress protector will help prevent the mattress from becoming unsanitary.
• A swapover fee of $129 will be charged to pick-up your mattress and deliver your new mattress. If you are living outside of the Melbourne Metro area, this fee may be higher and you will be required to cover these transport costs.
Any mattress returned to Chiropedic as part of the 30 Day Comfort Guarantee will be used as display stock or sold as a comfort return floor stock clearance in store. At no stage will we ship out a returned mattress to any customer as a brand new product.
The 30 Day Comfort Guarantee is available for the following products which are identified with the 30 Day Comfort Guarantee Logo:
- Chiro Teens Range
- Comfort Flex Range
- Cot Mattress
- Flexi Gel & Chiropedic Topper Ranges
- Just 4 Kids Range
- Posture Support Ranges
- Trundle Range
- Ultra Firm