To ensure our customers are completely satisfied with their purchase, Chiropedic is pleased to offer a 100 Night Comfort Guarantee across a large selection of mattresses in our range. The Comfort Guarantee excludes our Value Select Range.
Our mattress experts will always do their best to educate our customers on what mattress is most suitable to them based on their needs, however we understand that sleeping on a mattress at home vs laying on one in a showroom can occasionally result in the the wrong mattress being selected.
To guarantee we get you sleeping on the right mattress, our customers are entitled to unlimited mattress exchanges within the 100 Nights from the original order delivery date. You simply need to meet the requirements outlined below.
We suggest to our customers, to sleep on the new mattress for a minimum of 14 nights before deciding on an exchange. This ensures the body has had some time to adjust to the new mattress.
To make a claim against this Guarantee please visit the store where you purchased from and one of our team members will organise the exchange.
If you have purchased online please email ([email protected]) or call (03 93181211) and one of our team members will organise the exchange with you.
Terms and Conditions:
- Exchange of Mattress is available for an alternative mattress of the same size and value.
- To exchange to a Mattress of the same size but of greater value, you simply pay the difference in price.
- No refunds will be issued if the replacement mattress is of a lesser value of the original mattress.
- A mattress that is damaged or soiled in any way, will be exempt from this Guarantee. A Protectabed Mattress Protector is recommended to help prevent the voiding of this guarantee due to any form of soiling.
- Delivery of your replacement mattress and the pick-up of the current mattress will occur on the same day ensuring you will not be left without a mattress.
- A standard delivery and pick up fee of $99 will be charged each time this service is used. If living outside Melbourne Metro area this fee will be higher. Please contact our customer service team should you require a quote on any delivery costs.
- Alternatively you may drop your mattress off to the store of purchase and pick up your new mattress at no charge. This must be booked in prior and a time arranged with your selected store. Please note that any damages associated with transport the goods yourself will void this guarantee.
Any mattress returned to Chiropedic as part of the 100 Night Comfort Guarantee will be sanitised and used as display stock or sold as a comfort return floor stock clearance in store. At no stage will we ship out a returned mattress to any customer as a brand new product.
This 100 Night Comfort Guarantee is not available for the following products:
- Value Select Range
- Mattresses Sold through external platforms/marketplaces such as Catch
- Mattress Protectors
- Clearance Mattresses
- Any Floor Stock (sold as is)
- Custom made Mattresses
- Beds and associated furniture, including all self assembly furniture
- Products not identified with the “100 Night Comfort Guarantee” Promise logo