To go above and beyond to ensure our customers are completely satisfied with their purchase, Chiropedic is pleased to offer a 30 Night or 100 Night Trial across a selection of premium mattresses within our range. Products which are eligible for a trial will have this listed on their individual product pages.
If you are not happy with the mattress for any reason within the mattresses qualifying trial period, you can swap it over for another mattress in our range or return it and get a full refund excluding any delivery costs. We ask that you sleep on the new mattress for a minimum of 14 nights before making a decision to engage in a refund or exchange. This is to allow sufficient time for the body to adjust to the new sleeping surface.
Returned mattresses as part of our Trial Program are donated to our charity partner the Salvos to help those in need. As a result of these mattresses living another life, YOU MUST use a Waterproof Mattress Protector as any damage or soiling of the mattress will deem the Trial Null and Void.
Return shipping is free in all Metro locations (Melbourne, Sydney, Canberra, Brisbane, Gold Coast, Adelaide, Hobart & Perth). If you are outside these metro locations, we will try to locate a charity in your area who can pick up your mattress. If we are unable to locate a charity that services your area, then you will need to arrange at your cost, to get the mattress to them or to a nominated depot in your closest metro location.
If you choose to swap over the mattress, then you will need to pay the difference in price if it is more expensive or alternatively, we will refund you the difference in price if it is cheaper.
Customer is eligible for ONE free Exchange or Return per household, delivery address or order. If you need to purchase multiple mattresses, we recommend buying one first to make sure you are happy then placing another order.
If you would like to swap or return your mattress, please email firstname.lastname@example.org with your invoice number, name, phone number and advise if you wish to get a refund, or if you wish to exchange to something else - which mattress from our range you would like to swap to. If you require a mattress bag please advise in this email and we will contact you for payment and shipping details.