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Refund Policy

 
 

Chiropedic 7 Day Money Back Guarantee.

Chiropedic is pleased to offer a 7 day money back guarantee. Within 7 days from collecting or taking delivery of your goods if you change your mind we will refund the full purchase amount excluding any delivery/postage charges.

In the event that you require us to pick up the goods from you, there will be a $129 pickup fee to cover relevant costs. This $129 fee is for Bulky goods and valid for Melbourne metro and Ballarat. Alternatively the goods can be returned to a Chiropedic Store in person Free of charge.

Returns for Interstate and areas outside of Melbourne Metro and Ballarat will incur any relevant transport costs to pick up the goods and return them to our factory in Braybrook, Vic and may be more than the above $129 fee. Please contact our Customer Service Team to get a quote on any pickup costs.

For Smaller items these should be returned via post attention to Chiropedic Bedding Customer Service Team, 240 Ballarat Road Braybrook Vic 3019. Please ensure to include your name and phone number along with your invoice number within your parcel.  Costs associated with the return of smaller items will be the responsibility of the customer returning the goods. Alternatively the goods can be returned to a Chiropedic Store in person Free of charge.

The product/s must be in their original condition and packaging with no damage, and must be returned to our factory and inspected prior to any refund being processed.

For security all refunds will be processed by our accounts team and refunds will not be processed on the spot in stores.

At Chiropedic you can always shop with confidence and peace of mind knowing we offer a 7 Day Money Back Guarantee and a 100 Night Comfort Guarantee.

Exclusions:

- Pillows

- Floor Stock and Clearance Items purchased in store & online

- Mattress and Pillow Protectors

- Sheets

- Finance Transactions