To ensure our customers are completely satisfied with their purchase, Chiropedic are pleased to offer a 100 Night Comfort Guarantee across a large selection of mattresses in our range. Excludes Value Select Range.
Customers are entitled to one mattress exchange within 100 Nights from the original order delivery date.
We suggest to our customers, to sleep on the new mattress for a minimum of 14 nights before deciding on an exchange. This ensures the body has had some time to adjust to the new mattress.
To make a claim against this Guarantee please visit the store where you purchased from and one of our team members will organise the exchange. If you have purchased online please email ([email protected]) or call (03 93181211) and one of our team members will organise the exchange.
Terms and Conditions:
- Exchange of Mattress is available for an alternative mattress of the same size and value.
- To exchange to a Mattress of the same size but of greater value, you simply pay the difference in price.
- No refunds will be issued if the replacement mattress is of a lesser value of the original mattress.
- A mattress that is damaged or soiled in any way, will be exempt from this Guarantee.
- Delivery of your replacement mattress and the pick-up of the current mattress will occur on the same day ensuring you will not be left without a mattress.
- A standard delivery and pick up fee of $99 will be charged for this service. If living outside Melbourne Metro area or if a 2 man or premium delivery service is required this fee will be higher.
Any mattress returned to Chiropedic as part of the 100 Night Comfort Guarantee will be sanitised and used as display stock or sold as a comfort return floor stock clearance in store. At no stage will we ship out a returned mattress to any customer as a brand new product.
This 100 Night Comfort Guarantee is not available for the following products:
- Value Select Range
- Mattress Protectors
- Clearance Mattresses
- Any Floor Stock (sold as is)
- Custom made Mattresses
- Beds and associated furniture, including all self assembly furniture
- Products not identified with the “100 Night Comfort Guarantee” Promise logo