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100 Night Comfort Guarantee
To ensure our customers are fully satisfied with their purchase, Chiropedic Mattress Factory Direct are pleased to offer a 100 Night Comfort Guarantee on our full range of mattresses.
Customers are entitled to one mattress exchange within 100 Nights from the original order delivery date.
We suggest to our customers, to sleep on the new mattress for a minimum of 14 nights before deciding on an exchange. This ensures the body has had some time to adjust to the new mattress.
To make a claim against this Guarantee please visit the store where you purchased from and one of our team members will organise the exchange. If you have purchased online please email (firstname.lastname@example.org) or call (03 93181211) and one of our team members will organise the exchange.
Terms and Conditions:
· Exchange of Mattress is available for an alternative mattress of the same size and value.
· To exchange to a Mattress of the same size but of greater value, you simply pay the difference in price.
· No refunds will be issued if the replacement mattress is of a lesser value of the original mattress.
· A mattress that is damaged or soiled in anyway will be exempt from this Guarantee.
· Delivery of your replacement mattress and the pick-up of the current mattress will occur on the same day ensuring you will not be left without a mattress.
· A standard delivery and pick up fee of $99 will be charged for this service. If living outside Melbourne Metro area or if a 2 man or premium delivery service is required this fee will be higher.
Any mattress returned to Chiropedic Mattress Factory Direct as part of the 100 Night Comfort Guarantee will be sanitised and used as display stock or sold off as a comfort return floor stock clearance instore. At no stage will we ship out a returned mattress to any customer as a brand new product.
This 100 Night Comfort Guarantee is not available for the following products:
· Mattress Protectors
· Clearance Mattresses
· Any Floor Stock (sold as is)
· Custom made Mattresses
· Beds and associated furniture, including all self assembly furniture
· Products not identified with the “100 Night Comfort Guarantee” Promise logo